Frequently Asked Questions About Home Care
Answers to the questions Phoenix-area families ask us most. Don't see yours? Call 602-842-6823, we're happy to help.
How much does home care cost in Phoenix?
Pricing depends on the schedule, care needs, provider availability, and agency minimums. As a statewide planning benchmark, CareScout's 2025 Cost of Care Survey lists a median $38 hourly rate for non-medical caregiving in Arizona. At that rate, four hours a day, five days a week is about $3,300 a month before any additional fees. It is not a Phoenix quote, and overnight or live-in care is priced differently. Ask each provider for a written, all-in estimate before comparing options. Call 602-842-6823 for a free consultation and a straightforward estimate.
Are your caregivers background checked?
Yes. Every Herz&Henz caregiver is background-checked before they ever enter a client's home. Trust is the foundation of home care, so we screen carefully and select caregivers for attentiveness, patience, kindness, and clear communication. Our caregivers are licensed, experienced CNAs or licensed and certified caregivers, and we match each client with someone who fits both their care needs and their personality. We know you're inviting someone into your parent's home and daily life, and we take that responsibility seriously. You're always welcome to ask about a caregiver's experience and qualifications before care begins. If a match isn't right, tell us, and we'll make it right. Have questions about our caregivers? Call 602-842-6823.
What if we need care immediately?
We understand that care needs are sometimes urgent, like a sudden hospital discharge or a family caregiver who can no longer continue, and we work to arrange care as quickly as possible. The fastest way to start is to call us directly at 602-842-6823 so we can understand your situation, answer your questions, and match your loved one with an available caregiver. We offer short-term, overnight, and respite care, so we can often help on short notice while you sort out a longer-term plan. If you're facing a hospital-to-home transition, our non-medical post-hospital support can help with discharge follow-through, medication reminders, and fall prevention during recovery. Call us, tell us what's happening, and we'll move quickly to help.
What's the difference between companion care and personal care?
Companion care focuses on emotional and social support, conversation, wellness check-ins, and help with everyday tasks, while personal care involves hands-on help with the body, such as bathing, grooming, dressing, toileting, and mobility. Many families start with companion care when a parent is mostly independent but lonely or needs light help around the house, then add personal care as physical needs grow. Companion care includes friendly company, meal preparation, medication reminders, light housekeeping, and keeping family informed. Personal care adds dignified, hands-on assistance with daily living for those who need it. The two often work together, and we'll help you figure out the right mix, and adjust it as your loved one's needs change. Not sure which you need? Call 602-842-6823 and we'll talk it through.
Do you offer live-in caregivers?
Yes. Herz&Henz offers hourly, overnight (nightly), and live-in caregiver options, so you can choose the level of support that fits your loved one's needs. Live-in care provides a caregiver in the home to assist throughout the day and be present overnight, ideal for seniors who need frequent help, have safety concerns about being alone, or are recovering from a hospital stay. Overnight care is a good fit when nights are the hardest part of the day. And if a family caregiver simply needs to rest or travel, our respite care provides short-term and live-in relief so you can step away with reassurance. We'll help you decide between hourly, nightly, and live-in care based on your loved one's situation and budget. Call 602-842-6823 to discuss live-in options.